Ongoing Partnership
Ongoing Partnership
Approach
Support tailored to your current needs
We help your ecommerce team make decisions, deliver on plans and solve day-to-day challenges.
Approach
Support tailored to your current needs
We help your ecommerce team make decisions, deliver on plans and solve day-to-day challenges.
Approach
Support tailored to your current needs
We help your ecommerce team make decisions, deliver on plans and solve day-to-day challenges.
Growth advisory
We help you make informed decisions about your store’s growth, assess ideas and recommend solutions aligned with your business goals.
Store development
We regularly add new features to your Shopify store and deliver digital marketing initiatives.
Technical support
We diagnose and fix issues, maintain your repository and backups and help keep your store running smoothly.
Growth advisory
We help you make informed decisions about your store’s growth, assess ideas and recommend solutions aligned with your business goals.
Store development
We regularly add new features to your Shopify store and deliver digital marketing initiatives.
Technical support
We diagnose and fix issues, maintain your repository and backups and help keep your store running smoothly.
Growth advisory
We help you make informed decisions about your store’s growth, assess ideas and recommend solutions aligned with your business goals.
Store development
We regularly add new features to your Shopify store and deliver digital marketing initiatives.
Technical support
We diagnose and fix issues, maintain your repository and backups and help keep your store running smoothly.
Engagement
Choose the model that fits your needs
Engagement
Choose the model that fits your needs
Engagement
Choose the model that fits your needs
Growth retainer
Service retainer
Project-based delivery
Pricing
€750 net/month for 15 hrs, additional hours at €50 net/hour
€250 net/month, requests billed at €65 net/hr
€55 net/hr or €65 net/hr depending on project size
Minimum commitment
15 hrs/month
€250 net/month
€520 net
Best for
You want to grow your store continuously and have ongoing access to expert advice
You need reliable technical support and a fast response to issues
You are planning a defined implementation with an agreed scope and deadline
How we work
A monthly cycle of consulting, planning and delivery within an agreed pool of hours
Ongoing technical support without a fixed monthly pool of hours
A phased process tailored to the scope of the implementation
Timeframe
Ongoing, billed monthly
Ongoing, billed monthly
From a few weeks to several months, depending on scope
Delivery priority
Requests are handled before project work
Requests are handled before project work
Timing and availability are agreed in the project schedule
Bugs and technical support
Fixes are billed against your pool of hours, critical issues follow an expedited process
Fixes are billed separately, critical issues follow an expedited process
Fixes within the delivered scope are covered under the warranty terms
Pricing
Growth retainer
€750 net/month for 15 hrs, additional hours at €50 net/hour
Service retainer
€250 net/month, requests billed at €65 net/hr
Project-based delivery
€55 net/hr or €65 net/hr depending on project size
Minimum commitment
Growth retainer
15 hrs/month
Service retainer
€250 net/month
Project-based delivery
€520 net
Best for
Growth retainer
You want to grow your store continuously and have ongoing access to expert advice
Service retainer
You need reliable technical support and a fast response to issues
Project-based delivery
You are planning a defined implementation with an agreed scope and deadline
How we work
Growth retainer
A monthly cycle of consulting, planning and delivery within an agreed pool of hours
Service retainer
Ongoing technical support without a fixed monthly pool of hours
Project-based delivery
A phased process tailored to the scope of the implementation
Timeframe
Growth retainer
Ongoing, billed monthly
Service retainer
Ongoing, billed monthly
Project-based delivery
From a few weeks to several months, depending on scope
Delivery priority
Growth retainer
Requests are handled before project work
Service retainer
Requests are handled before project work
Project-based delivery
Timing and availability are agreed in the project schedule
Bugs and technical support
Growth retainer
Fixes are billed against your pool of hours, critical issues follow an expedited process
Service retainer
Fixes are billed separately, critical issues follow an expedited process
Project-based delivery
Fixes within the delivered scope are covered under the warranty terms
Growth retainer
Service retainer
Project-based delivery
Pricing
€750 net/month for 15 hrs, additional hours at €50 net/hour
€250 net/month, requests billed at €65 net/hr
€55 net/hr or €65 net/hr depending on project size
Minimum commitment
15 hrs/month
€250 net/month
€520 net
Best for
You want to grow your store continuously and have ongoing access to expert advice
You need reliable technical support and a fast response to issues
You are planning a defined implementation with an agreed scope and deadline
How we work
A monthly cycle of consulting, planning and delivery within an agreed pool of hours
Ongoing technical support without a fixed monthly pool of hours
A phased process tailored to the scope of the implementation
Timeframe
Ongoing, billed monthly
Ongoing, billed monthly
From a few weeks to several months, depending on scope
Delivery priority
Requests are handled before project work
Requests are handled before project work
Timing and availability are agreed in the project schedule
Bugs and technical support
Fixes are billed against your pool of hours, critical issues follow an expedited process
Fixes are billed separately, critical issues follow an expedited process
Fixes within the delivered scope are covered under the warranty terms
Process
A clear plan for every month
Each monthly cycle is planned around your current needs, changing priorities and the available pool of hours.
Process
A clear plan for every month
Each monthly cycle is planned around your current needs, changing priorities and the available pool of hours.
Process
A clear plan for every month
Each monthly cycle is planned around your current needs, changing priorities and the available pool of hours.
Each cycle starts with a meeting to agree on the direction of work for your store. Together, we then select the specific tasks to complete during that period.
01
We refine the selected tasks, define their scope and estimate the time required. Once you approve the specification, we start work according to the agreed plan.
02
We send completed changes to you for review and deploy them to your store once approved. We remain ready to respond as new needs emerge and priorities change.
03
Each cycle starts with a meeting to agree on the direction of work for your store. Together, we then select the specific tasks to complete during that period.
01
We refine the selected tasks, define their scope and estimate the time required. Once you approve the specification, we start work according to the agreed plan.
02
We send completed changes to you for review and deploy them to your store once approved. We remain ready to respond as new needs emerge and priorities change.
03
Each cycle starts with a meeting to agree on the direction of work for your store. Together, we then select the specific tasks to complete during that period.
01
We refine the selected tasks, define their scope and estimate the time required. Once you approve the specification, we start work according to the agreed plan.
02
We send completed changes to you for review and deploy them to your store once approved. We remain ready to respond as new needs emerge and priorities change.
03
Shopify Plus – Strategy – Design – Technology – Marketing – Klaviyo –
Shopify Plus – Strategy – Design – Technology – Marketing – Klaviyo –
Shopify Plus – Strategy – Design – Technology – Marketing – Klaviyo –
Terms
Flexible scope, clear terms
Terms
Flexible scope, clear terms
Terms
Flexible scope, clear terms
Ongoing advisory
We help assess ideas, set priorities and choose solutions with technology, costs and broader business goals in mind.
Priority delivery
Retainer requests take priority over project work, while critical issues are handled through an expedited process.
Day-to-day communication
Tasks, estimates and hours are tracked in Productive. Slack is used for quick questions and day-to-day decisions
Ongoing advisory
We help assess ideas, set priorities and choose solutions with technology, costs and broader business goals in mind.
Priority delivery
Retainer requests take priority over project work, while critical issues are handled through an expedited process.
Day-to-day communication
Tasks, estimates and hours are tracked in Productive. Slack is used for quick questions and day-to-day decisions
Ongoing advisory
We help assess ideas, set priorities and choose solutions with technology, costs and broader business goals in mind.
Priority delivery
Retainer requests take priority over project work, while critical issues are handled through an expedited process.
Day-to-day communication
Tasks, estimates and hours are tracked in Productive. Slack is used for quick questions and day-to-day decisions
Estimates
What fits into a monthly retainer
A retainer can combine design, technology and consulting. We adjust the allocation each month to match current priorities.
Estimates
What fits into a monthly retainer
A retainer can combine design, technology and consulting. We adjust the allocation each month to match current priorities.
Estimates
What fits into a monthly retainer
A retainer can combine design, technology and consulting. We adjust the allocation each month to match current priorities.
Strategic advice and growth recommendations
3–4 h
Ongoing store support, updates, bug fixes and testing
4–8 h
UX/UI design, store improvements and feature development
8–12 h
Strategic advice and growth recommendations
3–4 h
Ongoing store support, updates, bug fixes and testing
4–8 h
UX/UI design, store improvements and feature development
8–12 h
Strategic advice and growth recommendations
3–4 h
Ongoing store support, updates, bug fixes and testing
4–8 h
UX/UI design, store improvements and feature development
8–12 h
Contact
Let’s talk specifics
Looking for ongoing support for your store? Book a quick call. We’ll find the model that best fits your needs.
Contact
Let’s talk specifics
Looking for ongoing support for your store? Book a quick call. We’ll find the model that best fits your needs.
Contact
Let’s talk specifics
Looking for ongoing support for your store? Book a quick call. We’ll find the model that best fits your needs.
FAQ
Still have questions? We have answers.
FAQ
Still have questions? We have answers.
FAQ
Still have questions? We have answers.
01
When is the service retainer a better fit?
The service retainer works best when quick response to issues matters most, without a need for regular development work. Requests are billed for the time spent.
02
Can the retainer include more than 15 hours?
Yes, the 15-hour package at €750 net per month is the minimum. Larger packages are tailored to the planned workload.
03
Which areas of expertise are available?
Specialists in strategy, technology and design are assigned according to the task. The team can change as the scope and priorities evolve.
04
How are tasks submitted and tracked?
Tasks are submitted in Productive, where their status and progress can be tracked. Slack is used for quick questions and discussions that do not need a separate task.
05
Do unused hours roll over?
Unused hours do not roll over. If needed, up to 10 hours from the following month’s package can be used early on a one-off basis.
06
How are critical issues handled?
Critical issues follow an expedited process, with fixes deployed outside the standard release window when needed. Response and resolution times are defined in the SLA.
When is the service retainer a better fit?
The service retainer works best when quick response to issues matters most, without a need for regular development work. Requests are billed for the time spent.
Can the retainer include more than 15 hours?
Yes, the 15-hour package at €750 net per month is the minimum. Larger packages are tailored to the planned workload.
Which areas of expertise are available?
Specialists in strategy, technology and design are assigned according to the task. The team can change as the scope and priorities evolve.
How are tasks submitted and tracked?
Tasks are submitted in Productive, where their status and progress can be tracked. Slack is used for quick questions and discussions that do not need a separate task.
Do unused hours roll over?
Unused hours do not roll over. If needed, up to 10 hours from the following month’s package can be used early on a one-off basis.
How are critical issues handled?
Critical issues follow an expedited process, with fixes deployed outside the standard release window when needed. Response and resolution times are defined in the SLA.
01
When is the service retainer a better fit?
The service retainer works best when quick response to issues matters most, without a need for regular development work. Requests are billed for the time spent.
02
Can the retainer include more than 15 hours?
Yes, the 15-hour package at €750 net per month is the minimum. Larger packages are tailored to the planned workload.
03
Which areas of expertise are available?
Specialists in strategy, technology and design are assigned according to the task. The team can change as the scope and priorities evolve.
04
How are tasks submitted and tracked?
Tasks are submitted in Productive, where their status and progress can be tracked. Slack is used for quick questions and discussions that do not need a separate task.
05
Do unused hours roll over?
Unused hours do not roll over. If needed, up to 10 hours from the following month’s package can be used early on a one-off basis.
06
How are critical issues handled?
Critical issues follow an expedited process, with fixes deployed outside the standard release window when needed. Response and resolution times are defined in the SLA.