The Role at a Glance

As an E-commerce Growth Consultant at Hyper Effekt, you'll be the strategic and operational partner for a portfolio of 5–10 DTC brand clients at any given time. You sit at the intersection of business consulting, Shopify expertise, and data-driven optimization — guiding clients through store development, platform migrations, tech stack decisions, CRO initiatives, and growth planning.

This is not a purely strategic role: you'll roll up your sleeves and work directly with clients and internal delivery teams to move things forward. You'll lead discovery workshops, define roadmaps, coordinate developers and designers, and report on results — all within the Shopify ecosystem.

What You'll Be Doing

Client consulting & account ownership:

• Own a portfolio of 5–10 DTC e-commerce client relationships simultaneously

• Solve complex business problems for DTC e-commerce owners and managers

• Act as a trusted advisor for technology selection: apps, integrations, platforms

• Lead discovery workshops and define e-commerce roadmaps aligned with client growth goals

• Prepare and present regular performance reports; lead recurring client meetings

Store optimization & growth:

• Support clients in configuring, optimizing, and scaling their Shopify stores

• Design and execute CRO strategies — identify opportunities, propose hypotheses, measure outcomes

• Leverage analytics tools (GA4, Hotjar, Clarity) to diagnose performance gaps and drive improvements

• Monitor and optimize key e-commerce KPIs: CR, AOV, LTV, CAC, and revenue performance

• Advise on and implement marketing automation flows (Klaviyo and similar platforms)

Project coordination & delivery:

• Coordinate implementation team activities: developers, designers, and marketing automation specialists

• Oversee platform migrations (to Shopify from Magento, WooCommerce, PrestaShop, etc.)

• Manage relationships with third-party service providers: marketing agencies, lawyers, app vendors

• Ensure quality, timeline adherence, and client satisfaction throughout project delivery

What We're Looking For

Must-have:

• Min. 3 years of experience in an e-commerce management or consulting role (eCommerce Manager, Customer Success Manager, or similar)

• Practical experience with e-commerce platforms — Shopify experience is a strong advantage

• Hands-on ability to work with analytics tools: Google Analytics (GA4), Hotjar or Clarity

• Solid understanding of core e-commerce KPIs: AOV, LTV, CR, CAC, and conversion performance

• Experience with marketing automation platforms (Klaviyo, GetResponse, or equivalent)

• Good knowledge of CX / UX principles and how they translate to conversion outcomes

• Ability to advise on and evaluate supporting systems: ERP, WMS, PIM, OMS

• Basic familiarity with GTM (Google Tag Manager) setup and data layers

• English at B2/C1 — capable of client communication in English when needed

Nice to have:

• Direct experience working in or with the Shopify ecosystem (Shopify Plus is a bonus)

• Basic knowledge of HTML and CSS — enough to communicate clearly with developers

• Familiarity with Figma — ability to read and interpret UI mockups

• Experience managing or coordinating a team of specialists

• Background in brand marketing or DTC brand growth

• Experience with Shopify migrations from Magento, PrestaShop, WooCommerce, or similar